1. Who We Are
IgniteDry Technologies (Pty) Ltd provides technology, software, IT support, data, website and digital transformation services for South African businesses. For this policy, "IgniteDry", "we", "us" and "our" refer to IgniteDry Technologies (Pty) Ltd and our branded services, including IgniteCare.
We are the responsible party for personal information collected through our websites and direct business communications, unless a separate agreement says otherwise.
2. Scope Of This Policy
This policy applies when you visit our websites, complete an enquiry form, contact us by email, telephone or WhatsApp, request a quotation, book a demonstration, or communicate with us about our services.
This policy does not replace a signed service agreement, data processing agreement, implementation agreement or healthcare-specific contract. If there is a conflict, the signed agreement will apply to the service relationship.
3. Personal Information We May Collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, telephone number and WhatsApp number.
- Business details, such as your company, practice, role, location, service interest and project requirements.
- Enquiry information, such as the message you send, requested services, preferred contact method and support details.
- Technical information, such as browser type, device information, approximate location from network data, pages visited, timestamps and server logs.
- Communication records, such as emails, WhatsApp messages, call notes, quotes, invoices and support history.
We do not ask you to send confidential patient information, passwords or sensitive business records through public website forms.
4. How We Use Personal Information
We use personal information to:
- Respond to enquiries, demonstration requests, quotation requests and service questions.
- Provide, improve and support our services.
- Plan projects, onboarding, support, repairs, websites, data work and software implementation.
- Send service-related communications, follow-ups, invoices, proposals and operational notices.
- Protect our websites, systems, clients and business from misuse, fraud, security risks and technical issues.
- Comply with legal, tax, accounting, regulatory and contractual obligations.
Our legal grounds may include your consent, our legitimate business interests, steps taken before entering into a contract, performance of a contract and compliance with legal obligations.
5. Service Providers And Third Parties
We may use trusted service providers to help operate our websites, forms, communications, hosting, security, email, analytics, payments, accounting and support processes. These providers may process information on our behalf and must handle it responsibly.
Examples may include website hosting providers, form processing providers such as Web3Forms, email providers, WhatsApp or Meta services when you choose to contact us there, LinkedIn when you follow external links, and technical infrastructure providers.
Some providers may process information outside South Africa. Where this happens, we take reasonable steps to use providers with appropriate privacy and security safeguards.
6. Cookies And Tracking
At this stage, our public website is designed as a simple informational website and we do not intentionally run marketing or behavioural advertising cookies.
Essential technical cookies, security logs or similar technologies may still be set by hosting, form, security, browser, embedded media or third-party services when needed to deliver the site or protect it. If we add analytics, advertising pixels or optional tracking later, we will update this policy and use consent controls where required.
7. Retention
We keep personal information only for as long as reasonably needed for the purpose it was collected, unless a longer period is required for legal, accounting, tax, contractual, security or dispute purposes.
General website enquiries are usually retained for up to 24 months after the last meaningful interaction, unless the enquiry becomes an active client relationship or we need to keep the record for a legitimate reason.
8. Security Safeguards
We use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, disclosure, alteration and destruction. These may include access controls, secure communication practices, supplier review, staff guidance and careful handling of sensitive information.
No website, email system or internet transmission is completely risk-free. Please avoid sending highly sensitive information through public forms or unsecured channels.
9. Your Privacy Rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold personal information about you.
- Access, correct or update your personal information.
- Object to certain processing or withdraw consent where processing is based on consent.
- Request deletion where we no longer have a lawful reason to keep the information.
- Complain to the Information Regulator of South Africa if you believe your rights have been infringed.
We may need to verify your identity before acting on a privacy request.
10. Children
Our public websites and enquiry forms are intended for business users and adults. We do not knowingly collect personal information from children through our public websites.
11. Updates To This Policy
We may update this policy from time to time to reflect changes to our websites, services, legal obligations or privacy practices. The latest version will be published on this page with the updated date.
12. Contact Us
For privacy questions, correction requests or access requests, contact IgniteDry Technologies at info@ignitedry.cloud.