Connected practice
Patients, appointments, consultations, finance, claims, stock and reporting.
Built for modern practices
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Built for connected teams
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Built for smarter care
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Run your entire practice in one smart, secure system.
Keep the workflow your team already knows, while IgniteCare connects patient care, administration, medical-aid claims, cash billing, stock and reporting. Work more effectively, reduce repeated admin and gain clear financial visibility without interrupting daily operations.
Admin & doctor workspaces
Connected clinical and billing flow
Clear claim and cash visibility
Secure access on every device
No disruptive changeover. Start with the way your practice works today, then move paper-based tasks into IgniteCare step by step.
Built for modern healthcare teams
Sound familiar?
Running a small practice should not feel this fragmented.
Paper, repeated capturing and disconnected tools quietly consume time, delay payments and make it harder to see how the practice is performing.
Patient information takes too long to find
Paper files, loose notes and separate documents slow reception, consultations and follow-ups.
The same visit is captured more than once
Reception, the doctor and billing often repeat details because their tools are not connected.
Claim rejections are difficult to understand
When responses and claim activity are scattered, staff lose time trying to identify what needs correction.
Cash and medical-aid income are hard to follow
Invoices, receipts, balances, instalments and claim statuses need one clear financial view.
Stock changes happen without a reliable trail
Restocking, dispensing, adjustments and wastage become difficult to verify when records live outside the workflow.
Practice decisions rely on guesswork
Without connected reporting, it is difficult to see patient flow, workload, revenue and operational pressure early.
IgniteCare connects these gaps while keeping the patient journey familiar.
See the connected workflow →
A smarter way forward
Keep the workflow. Gain control around it.
Patient details, clinical history, billing and documents stay together in one authorised record.
From service to settlement, the practice can see what was billed, what was paid, what remains outstanding and what needs attention.
One secure patient record
Patient details, medical aid, allergies, history, visits, consultation notes, billing and documents stay connected in one authorised patient record.
One connected daily flow
Registration, check-in, consultation and billing move through one connected visit instead of separate systems.
Track every billed rand
See the financial outcome of each service — paid, partially paid, submitted or still outstanding.
Automated debt recovery
Overdue balances can move into a structured recovery workflow with follow-ups, arrangements and recovered amounts kept visible.
Patient information protection
Patient data deserves serious protection.
IgniteCare protects the personal, clinical and financial information medical practices handle every day, including identity and medical-aid information.
Sensitive patient information is protected throughout the system.
Encryption, controlled access, separated practice workspaces and traceable activity work together to reduce unnecessary exposure.
Sensitive personal data is encrypted
Sensitive personal information, including identity, contact and medical-aid details, is protected using encryption rather than being stored as ordinary readable data.
Protected while data is being transmitted
Connections between supported devices and IgniteCare use encrypted transport to protect information in transit.
Every practice has a private workspace
Each practice operates within its own protected workspace, separated from other practices.
Access is based on responsibility
Doctors and administrative staff receive access appropriate to their responsibilities.
Secure authentication
User credentials are handled securely and passwords are not stored as readable plain text.
Important activity stays traceable
Key claim and practice activity remains traceable so authorised teams can understand what happened and when.
The complete patient journey
One visit. One connected workflow.
IgniteCare carries one patient visit from booking through clinical care and financial completion, with each team member working from the same connected record.
Register or book
Register at the practice or use the patient portal for supported registration, consent and booking.
Prepare and check in
For medical-aid visits, eligibility can be checked before the patient enters the live waiting room.
Consult from the same patient record
The doctor opens the waiting patient and documents the visit without searching through a separate system.
Complete billing from the visit
Diagnosis and tariff information flows into the appropriate medical-aid or cash billing path.
Close the visit automatically
The visit, clinical record, queue status and financial record are completed together.
Medical aid or cash — the workflow stays simple.
At completion, IgniteCare follows the configured medical-aid or cash path and creates the corresponding financial record.
See the two-step consultation
At completion, IgniteCare follows the configured medical-aid or cash path and creates the corresponding financial record.
Connected medical-aid claims
Medical-aid claims stay connected to the patient visit.
IgniteCare connects eligibility, claim submission and the returned outcome to the same visit, so authorised staff can follow what happened without rebuilding the billing.
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Eligibility in context Confirm the medical-aid path before the patient moves into the clinical workflow.
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Submission from the completed visit Send the claim from the same diagnosis and tariff information captured for the visit.
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Response and follow-up visibility Keep the returned status, warnings and next actions visible in the claims workspace.
A real-time claim response confirms the outcome or next action; it does not mean payment is immediate.
✓
Verified MediKredit integration
Verified MediKredit integration for South African medical-aid workflows.
Claims activity remains connected to the patient visit, giving the practice a clear record for follow-up.
Integration capabilities depend on the configured practice, provider and medical-aid workflow. A claim response is not a guarantee of immediate payment.
Role-focused workspaces
Two dashboards, one practice.
Admin staff and doctors work from the same practice data while seeing the tools relevant to their role.
Admin dashboard
Control the front desk and practice operations.
Run front-desk operations, patient flow, finance, claims, stock and practice administration from one workspace.
- Live appointments, walk-ins and waiting-room visibility
- Invoices, receipts, balances and payment plans
- Claims oversight, inventory and clinic analytics
Doctor dashboard
Move from waiting patient to completed visit.
Move from the waiting room into consultation, documentation and billing without leaving the patient context.
- Waiting-room queue with a clear “See now” action
- Structured notes with linked follow-up documentation
- Clinical documentation and billing in one flow
Simple clinical workflow
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A consultation that stays clinically clear and financially connected.
Two focused steps keep clinical documentation and billing connected without making the doctor rebuild the visit.
Clinical documentation
Capture the consultation, follow-up context, vitals, assessment, plan and medication.
Billing intelligence
Link diagnosis and tariffs, review the billing outcome and complete the appropriate claim or invoice path.
Structured clinical assessment with consultation and follow-up support.
Demo identifiers masked.
Diagnosis-linked tariffs, modifiers and a claim summary before submission.
Demo identifiers masked.
Supporting the whole practice
Everything around the visit stays connected.
Beyond the core patient journey, IgniteCare brings together the everyday tools a practice needs to operate and grow.
Complete patient file
Demographics, medical aid, history, visits, billing, documents and clinical notes in one patient context.
Notes and medical scripts
Create patient notes, prescriptions, certificates, referral letters and related clinical documents.
Inventory and medication
Track medication and stock movements including restocks, dispensing, adjustments and wastage.
Clinic reporting
See patient flow, workload, finance, claims, inventory and operational trends across the practice.
Patient self-service portals
Support QR registration, digital consent and browser-based appointment self-service.
Automated communication
Keep patients informed with registration, appointment and workflow notifications.
Financial and operational visibility
Know what happened clinically, operationally and financially.
Search, filter and follow current claim status from one workspace.
Medical-aid claims overview
Search and filter claims, view amounts and current status, and open actions for editing, reversal or download.
Claim transparency down to line level
Review returned outcomes, warnings and follow-up information when needed.
Invoices, receipts and balances
Keep invoice status, payments, receipts and outstanding balances visible together.
Practice-wide analytics
Understand patient flow, workload and financial patterns from one reporting workspace.
Patient self-service
Let patients do the simple parts before they reach the front desk.
Patients can already use simple browser-based tools for supported registration and appointment self-service, with no app download required.
QR patient registration and digital consent
Patients can capture their details and complete supported consent digitally.
Appointment booking from configured availability
Patients can book, reschedule or cancel available appointments from the practice link.
Emails throughout the journey
Registration and appointment notifications help keep patients informed.
In development
IgniteCare Patient
Extending care beyond the practice.
IgniteCare Patient is being developed as a secure digital connection between participating practices and their patients.
It will extend the IgniteCare ecosystem beyond the front desk while keeping the patient experience simple and privacy-focused.
IgniteCare Practice
The practice workspace
IgniteCare Patient
The patient experience
A closer practice–patient connection
A trusted digital connection between participating practices and the people they care for.
A simpler patient experience
A clearer way for patients to stay connected with their practice as the product develops.
Built around privacy
Designed with controlled access, privacy and responsible handling of healthcare information in mind.
Currently in development
Capabilities and availability will be announced as development progresses.
Guided move from paper
Go digital without trying to change everything in one morning.
We configure the practice, train the team and guide the move into live digital workflows without requiring everything to change at once.
Configure the practice
Set up practice details, users, services, tariffs, schemes and operating rules.
Prepare the team
Train admin staff and doctors on the workflows they will use every day.
Go live gradually
Start with active patients and new visits, then expand the digital workflow as the team becomes comfortable.
Practice feedback
Built with real practice workflows in mind.
Hear from healthcare teams using IgniteCare to simplify their everyday practice operations.
Simple practice pricing
One complete platform, priced around your practice.
Start with a demonstration and practice assessment, then receive a clear proposal for the setup and monthly service.
Complete Practice Platform
Run patient care, administration and finance from one system.
A connected IgniteCare workspace covering the core clinical, administrative and financial workflow.
- Patient records, appointments, queue and digital consent
- Clinical notes, follow-ups, vitals, prescriptions and letters
- Medical-aid claims, status tracking, statements and ERA where available
- Cash invoices, receipts, balances and payment-plan tracking
- Inventory, stock transactions and medication records
- Practice analytics and operational reporting
Setup, training, support and any applicable third-party fees are confirmed in your practice proposal.
Frequently asked questions
Clear answers before your practice moves.
Yes. IgniteCare is browser-based and responsive, so the practice can use supported desktop, laptop, tablet and mobile devices. It can also be installed on supported devices for app-like access. Practices that need a ready-to-use setup can ask about pre-configured hardware rental and ongoing IT support.
IgniteCare connects eligibility, claim submission and the returned response to the same patient visit through its MediKredit-integrated workflow.
No for the current QR registration and appointment tools; they open in the patient’s browser. IgniteCare Patient is a separate patient experience that is currently in development.
Yes. The practical approach is to configure the practice, train the team and begin with active patients and new visits. Historical information can be added when it becomes clinically or operationally relevant.
Each practice operates in its own protected workspace with controlled access for authorised users.
Yes. We guide practice configuration, train admin staff and doctors on their daily workflows, support the first stages of going live and continue providing product assistance throughout the client partnership. The exact onboarding and support arrangement is confirmed in the practice proposal.
Book a product demonstration
See how IgniteCare fits your practice — without interrupting it.
We will tailor the demonstration to your practice, focusing on the workflows and operational challenges that matter most to your team.
Phone
+27 82 844 2257
WhatsApp
Chat with IgniteCare
Email
info@ignitedry.cloud
Availability
Remote demonstrations nationwide