1. Acceptance Of These Terms
By accessing or using any IgniteDry website, public IgniteCare page, enquiry form, booking form, downloadable material or online communication channel, you agree to these Terms of Use.
If you use the website or request information on behalf of a company, medical practice, clinic or other organisation, you confirm that you have authority to do so.
If you do not agree with these terms, please do not use the website or submit information through our public forms.
2. Who We Are
IgniteDry Technologies (Pty) Ltd is a South African technology company providing digital transformation, websites, data services, IT support, software services and branded product information, including IgniteCare.
References to "IgniteDry", "IgniteCare", "we", "us" and "our" include IgniteDry Technologies (Pty) Ltd and our relevant services, products, websites and communications.
3. Website Information And Services
Our websites provide general product, service, pricing, feature, demo and contact information. This information is provided for convenience and may change without notice.
Any quotation, proposal, onboarding scope, support arrangement, data migration, software implementation or paid service will be confirmed separately in writing. A signed agreement, accepted quotation, service order or similar written record may contain additional terms that apply to the paid service.
Website wording, screenshots, demos, roadmap items and examples are illustrative. They do not guarantee that every feature, integration, workflow or report will be available in the same form for every client.
4. Healthcare And IgniteCare Use
IgniteCare is intended to support administration, workflow, records, billing, reporting and operational processes for healthcare practices. It is not a medical device, emergency service, diagnostic tool or substitute for professional healthcare judgement unless a separate written agreement expressly says otherwise.
Healthcare professionals and practices remain responsible for clinical decisions, patient care, record accuracy, consent, lawful processing of patient information, professional obligations and compliance with applicable healthcare laws and professional rules.
You must not use public website forms to submit patient names, identity numbers, medical aid numbers, diagnoses, prescriptions, clinical notes, passwords or other confidential patient information.
5. Accounts, Access And Authorised Users
Where a service requires user accounts, access must be used only by authorised users. You are responsible for keeping login details confidential, managing staff access, using strong passwords and telling us promptly if you suspect unauthorised access.
You must ensure that users in your organisation have appropriate authority, training and permission to use the relevant service and to access any data made available through it.
We may suspend or restrict access where needed to protect security, prevent misuse, comply with law, investigate a concern or enforce applicable agreements.
6. Data, Privacy And Confidentiality
Our handling of personal information through public websites is explained in our Privacy Policy. For paid services involving client data, additional data protection, confidentiality and processing terms may apply.
You are responsible for ensuring that information you provide to us is lawful, accurate, appropriate for the channel used, and submitted with any required consent or authority.
Where we process personal information for a client as part of a paid service, our role, responsibilities, security commitments and processing instructions should be recorded in the applicable client agreement or data processing terms.
7. Third-Party Services And Integrations
Our websites and services may use or link to third-party services such as hosting providers, form processors, email providers, WhatsApp, LinkedIn, payment tools, medical-aid or claims-related services, cloud infrastructure, APIs and other integrations.
Third-party services are subject to their own terms, privacy notices, availability, security practices and technical limits. We are not responsible for third-party systems outside our reasonable control.
Where an integration is part of a client service, availability may depend on the third party, the client account, network connectivity, configuration, credentials, permissions and ongoing approval from that provider.
8. Pricing, Quotes And Payment
Any prices shown on our websites are indicative unless clearly stated otherwise. Final pricing depends on scope, users, modules, setup, migration, support needs, integrations, location and any written quotation or agreement.
Payment terms, taxes, billing cycles, cancellation rules, support levels and implementation milestones will be set out in the applicable quotation, invoice, proposal or service agreement.
9. Intellectual Property
All website content, designs, layouts, text, graphics, product names, code, demonstrations, screenshots, documentation, logos and branding belong to IgniteDry or our licensors unless stated otherwise.
You may view and share public website links for normal business evaluation. You may not copy, modify, scrape, reverse engineer, resell, frame, reproduce or use our content, branding or software for competing or unlawful purposes without written permission.
10. Acceptable Use
You must not use our websites, forms, demos, systems or communication channels to:
- break the law, infringe rights or submit misleading information;
- upload malware, spam, automated abuse, harmful code or unauthorised scraping requests;
- attempt to gain unauthorised access to systems, accounts, data or infrastructure;
- submit confidential patient information through public forms;
- interfere with website availability, security, performance or integrity;
- misrepresent your identity, authority, organisation or relationship with IgniteDry;
- copy, benchmark or analyse our software or website for competing products without permission.
11. Availability, Support And Changes
We aim to keep our websites accurate and available, but we do not guarantee uninterrupted access, error-free content or permanent availability of any public page, feature, form or link.
We may update, withdraw, suspend, improve or replace website content, product information, pricing, forms, features, roadmap items or services at any time.
Support commitments for paying clients must be confirmed in the applicable service agreement, support plan, quote or written scope.
12. Disclaimers
Our websites and public information are provided on an "as is" and "as available" basis. While we try to provide accurate information, we do not guarantee that public content is complete, current, suitable for your specific circumstances or free from errors.
You should obtain professional advice where needed, including legal, accounting, tax, clinical, compliance or technical advice. Website information should not be treated as professional advice.
13. Limitation Of Liability
To the fullest extent allowed by law, IgniteDry will not be liable for indirect, incidental, special, consequential or punitive loss, including loss of profits, loss of data, business interruption, reputational harm or loss caused by third-party services.
Nothing in these terms excludes liability that cannot legally be excluded under South African law. If a law gives you rights that cannot be limited by these terms, those rights continue to apply.
For paid services, liability limits and remedies should be set out in the applicable signed agreement, accepted quote or service terms.
14. Your Responsibility To Us
You agree to be responsible for losses, claims, damages, costs or expenses arising from your misuse of our websites or services, unlawful submissions, breach of these terms, unauthorised access, or information you provide without proper authority or consent.
15. External Links
Our websites may link to external websites or services. These links are provided for convenience only. We do not control external sites and are not responsible for their content, security, availability, terms or privacy practices.
16. Changes To These Terms
We may update these Terms of Use from time to time. The latest version will be published on this page with the updated date. Continued use of our websites after an update means you accept the updated terms.
17. Governing Law
These terms are governed by the laws of the Republic of South Africa. Any dispute relating to these public website terms will be handled under South African law, unless a separate signed agreement says otherwise.
18. Contact Us
For questions about these terms, contact IgniteDry Technologies at info@ignitedry.cloud.