Professional customer support team wearing headsets while assisting clients
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IgniteDry Support

Support that stays with the relationship.

We see support as part of the partnership. Whether you use IgniteCare, our IT services, websites or data solutions, we stay available to help, communicate clearly and improve the service with you.

Submit a Support Request WhatsApp Support Call Support
Existing customers Product, account and service support.
Security-conscious Please avoid confidential data in public forms.
Multiple support channels Web request, email or WhatsApp.
Customer partnership

We work with clients, not around them.

Technology works best when the relationship continues after implementation. We listen, explain what we are doing and stay engaged as your needs change.

Work together

We involve your team, understand the operational context and agree practical next steps together.

Communicate clearly

We explain issues, decisions and technical changes in language that makes sense to the people using the service.

Improve with feedback

Support requests, complaints and feedback help us identify where the service, process or communication can be better.

Choose support

Start with the area you need help with.

Clear categories help us understand the issue faster and reduce unnecessary back-and-forth.

IgniteCare Support

Help with access, practice workflows, appointments, billing, claims, patient administration and general IgniteCare usage.

Request IgniteCare support

IT Support

Support for computers, software setup, Wi-Fi, printers, device performance, repairs and business workstation issues.

Request IT support

Website Support

Help with an IgniteDry-built website, content updates, technical issues, domain-related questions or site changes.

Website support

Data Solutions

Questions about reporting, data preparation, dashboards, data assessments or an existing IgniteDry data engagement.

Data support

Billing & Account

Questions about invoices, service charges, account details, quotations or an existing commercial arrangement.

Billing & account help

Not sure where it belongs?

Send the issue to general support. Describe what is affected and what you were trying to do when the problem occurred.

General support
How support works

Clear information helps us help you faster.

Give us enough context to understand what is happening without sending sensitive information unnecessarily.

01

Choose the support area

Select the product, service or account area that is affected.

02

Describe the issue

Tell us what happened, what you expected and whether the issue is blocking work.

03

We review & route

Your request is reviewed and directed to the appropriate support area.

04

Resolve & follow up

We work through the issue and communicate any next steps or information we need from you.

Protect sensitive information when requesting support

Please do not include passwords, API keys, banking details, patient information, identity documents or other confidential customer or employee data in the public form below. If sensitive information is required to investigate an issue, we can agree an appropriate way to handle it.

Payments & account support

Clear payment communication. No guesswork.

For invoices, proof of payment or account questions, use our official contact channels. If a payment instruction looks unusual, verify it with us before sending funds.

Payment safety: IgniteDry will not ask you to send passwords, card PINs, one-time passwords or online-banking credentials by email or through this website.
Invoices & payment instructions

Use the payment details shown on the official IgniteDry invoice or verify them directly with us before making payment.

Proof of payment

Email proof of payment to info@ignitedry.cloud and include the relevant invoice or business reference.

Verify a suspicious request

If bank details change unexpectedly or a message feels unusual, contact us directly before paying. Do not rely on the suspicious message itself for verification.

Account query

Use the Billing & Account option below for invoice questions, quotations, payment allocation or account-detail enquiries.

Support request

Tell us what you need help with.

Give us a clear description of the issue and what is affected. We will use that information to direct the request appropriately.

info@ignitedry.cloud +27 82 844 2257 WhatsApp Support South Africa · Gauteng-based
Do not include passwords, API keys, banking details, patient information or other confidential data.
Customer care

Support, complaints and feedback all matter.

A strong technology partnership includes a clear way to ask for help, raise a concern and tell us what could be better.

Need support?

Use the support request when something is not working, you need guidance or a service needs attention.

Submit support request

Raise a complaint

Tell us clearly when the service, communication or handling of an issue has not met your expectations.

Submit complaint

Send feedback

Share what is working, what could improve or an idea that would make your experience with IgniteDry better.

Send feedback
Complaint

Tell us what happened.

Give us enough context to understand the concern and what you would like us to review.

Do not include passwords, patient information, banking credentials or other confidential information.
Feedback

Help us improve.

Positive, critical or practical — tell us what would make the experience better.

Support FAQ

Before you submit a request.

What information should I include in a support request?

Tell us which product or service is affected, what you were trying to do, what happened instead and whether the issue is blocking normal work. Include an error message only if it does not contain confidential information.

Can I send patient or customer information through the form?

No. Please do not include confidential patient, customer, employee, identity, banking or authentication information in the public support form.

I am not sure whether my issue is IgniteCare, IT or account related.

Select General Technical Support and describe the issue. We can route it after reviewing your request.

Can I request a new feature through support?

Yes. Select the relevant product area and explain the workflow or problem you would like improved. Feature requests are considered separately from fault resolution.

Can I use this page for a sales enquiry?

For new projects or product enquiries, use the Talk to Us form on the main IgniteDry website. This page is primarily for support and existing-service questions.

How do I raise a complaint about service or support?

Use the complaint form in Customer Care and explain what happened, the service involved and what you would like us to review. Complaints are separate from ordinary technical support requests.

Where can I send feedback or a service suggestion?

Use the feedback form in Customer Care. Feedback can cover a product, service, support experience or a general suggestion for IgniteDry.

How should I verify payment details?

Use the payment details on an official IgniteDry invoice and verify any unexpected change directly through info@ignitedry.cloud or our published contact number before sending funds.